Everything you'd do for your parents, if you were there.
One named person in Egypt doing what you would do yourself. The prescription nobody has in stock. The renewal with a queue before dawn. The repair quoted at triple because they were on their own. Not a call centre — the same person every time, and every receipt reaches you unasked.
Services wave · what we own
Trust with a name on it. Software runs the dispatch and the reporting; the relationship is the moat, and it doesn't commoditize.

